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5 Strategies to Increase Collections With Empathetic Patient Support 


As patient responsibility for medical bills trends upward, consumers expect a higher quality of care before, during, and after a visit to a provider. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention. 

According to a 2022 survey, a negative financial experience is one of the top reasons a patient will not return to a provider. Get expert insight on how to elevate the post-visit financial experience by providing empathetic support. 

This guide covers: 

  • Trends impacting patient engagement from the healthcare consumer’s perspective 
  • 5 elements of a positive patient support experience 
  • Considerations for managing patient support in house vs. outsourcing

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“The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.”

John Gwin, CEO
The Auctus Group

“I’ve never seen this much collection on patient balances.”

Diana El Masri, President
Elite Medical Billing

"Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side."

Dermatology Associates

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