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5 Strategies to Increase Collections With Empathetic Patient Support 

As patient responsibility for medical bills trends upward, consumers expect a higher quality of care before, during, and after a visit to a provider. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention. 

According to a 2022 survey, a negative financial experience is one of the top reasons a patient will not return to a provider. Get expert insight on how to elevate the post-visit financial experience by providing empathetic support. 

This guide covers: 

• Trends impacting patient engagement from the healthcare consumer’s perspective 
• 5 elements of a positive patient support experience 
• Considerations for managing patient support in house vs. outsourcing