How to Increase Collections With Empathetic Patient Support

January 19, 1pm EST 

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More than 70% of Americans are confused by their medical bills. As patient responsibility trends upward, there is more scrutiny on the billing process. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention. 

Your reputation is also on the line; consumers will not tolerate an inferior patient experience. Join Inbox Health for a webinar, How to Increase Collections With Empathetic Patient Support. The presentation will be led by Ann Taylor, Inbox Health’s patient billing support manager. We'll help you look at patient support in a new light, giving your billing team tips to communicate effectively in a digital age. 

You’ll come away with:

  • Trends impacting patient engagement and action steps to improve the patient experience, increase collections, and boost your billing team’s efficiency with enhanced support
  • How to efficiently incorporate modern communication channels (email, live chat, text) into your patient support workflow 
  • Data-based tips to provide support with empathy while managing multiple inquiries at once

About Ann Taylor
Patient Billing Support Manager, Inbox Health

Ann leads the billing support team at Inbox Health and oversees thousands of patient inquiries each year. With a background in the healthcare industry, She joined Inbox Health in 2019, bringing a patient-first approach and exceptional experience at every touchpoint.

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“The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.”

John Gwin, CEO
The Auctus Group

“I’ve never seen this much collection on patient balances.”

Diana El Masri, President
Elite Medical Billing

"Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side."

Dermatology Associates

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