--- title: How to Increase Collections With Empathetic Patient Support description: Join Inbox Health for a webinar, How to Increase Collections With Empathetic Patient Support. We'll help you look at patient support in a new light, giving your billing team tips to communicate effectively in a digital age. image: https://go.inboxhealth.com/hubfs/1200x627.jpg --- ![](https://go.inboxhealth.com/hubfs/raw_assets/public/Inbox_Health_Bananaland_2021/images/InboxHealth_Logo.svg) ## Webinar # How to Increase Collections With Empathetic Patient Support January 19, 1pm EST  ![Landing Pg Img](https://go.inboxhealth.com/hubfs/Landing%20Pg%20Img.jpg "Landing Pg Img") More than 70% of Americans are confused by their medical bills. As patient responsibility trends upward, there is more scrutiny on the billing process. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention.  Your reputation is also on the line; consumers will not tolerate an inferior patient experience. Join Inbox Health for a webinar, *How to Increase Collections With Empathetic Patient Support.* The presentation will be led by Ann Taylor, Inbox Health’s patient billing support manager. We'll help you look at patient support in a new light, giving your billing team tips to communicate effectively in a digital age.  You’ll come away with: - Trends impacting patient engagement and action steps to improve the patient experience, increase collections, and boost your billing team’s efficiency with enhanced support - How to efficiently incorporate modern communication channels (email, live chat, text) into your patient support workflow - Data-based tips to provide support with empathy while managing multiple inquiries at once ### Panelist ![ann\_taylor](https://go.inboxhealth.com/hubfs/ann_taylor.png) ### About Ann Taylor Patient Billing Support Manager, Inbox Health Ann leads the billing support team at Inbox Health and oversees thousands of patient inquiries each year. With a background in the healthcare industry, She joined Inbox Health in 2019, bringing a patient-first approach and exceptional experience at every touchpoint. ## View Webinar ## View Webinar \*by submitting this form you are agreeing to receive emails from Inbox Health “The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.” ![John-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/John-Headshot.png?width=96&height=96&name=John-Headshot.png) **John Gwin**, CEO The Auctus Group “I’ve never seen this much collection on patient balances.” ![Diana-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Diana-Headshot.png?width=96&height=96&name=Diana-Headshot.png) **Diana El Masri**, President Elite Medical Billing "Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side." ![Patient-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Patient-Headshot.png?width=96&height=96&name=Patient-Headshot.png) **Patient**,  Dermatology Associates ## Related Content ### [Patients don’t understand their medical bills: How billing teams can help The dreaded medical bill. Many patients feel a sense of anxiety before they even open the envelope, email, or text message. In an era of... ![](https://go.inboxhealth.com/hubfs/vgvLNvMz-img_hero-sq-1.png)](https://blog.inboxhealth.com/patients-dont-understand-their-medical-bills-how-billing-teams-can-help?hsLang=en) ### [Inbox Health Names Dan Simenc Chief Revenue Officer to Support Accelerated Growth *Simenc joins the innovator in patient-first billing, bringing over 20 years’ experience in patient engagement, healthcare revenue and technology* ... ![](https://go.inboxhealth.com/hubfs/blog-article-pg_hero_dan-simenc-2048x1079.jpg)](https://blog.inboxhealth.com/inbox-health-names-dan-simenc-chief-revenue-officer-to-support-accelerated-growth?hsLang=en) ### [Accu-Med Billing Solutions: Leaning on Automation to Accelerate Business Growth Accu-Med Billing Solutions has been experiencing steady growth since 2005. In early 2022, President Robyn Goldberg recognized that if she wanted to... ![](https://go.inboxhealth.com/hubfs/img_what-we-do.png)](https://blog.inboxhealth.com/accu-med-billing-solutions-leaning-on-automation-to-accelerate-business-growth?hsLang=en) #### Inbox Health in the news ![BPTW@2x](https://go.inboxhealth.com/hubfs/BPTW@2x.png) ![Inc. 5000@2x](https://go.inboxhealth.com/hubfs/Inc.%205000@2x.png) ![Startup Health](https://go.inboxhealth.com/hubfs/Startup%20Health.png) ![TechTop Logo ](https://go.inboxhealth.com/hubfs/TechTop%20Logo%20w-ribbon%202022_only%20MTT_Small.png) ![](https://www.inboxhealth.com/wp-content/uploads/2021/07/Znt33OFL-img_illustration.png) ## The patient billing communication platform Save time, increase profits and differentiate your value, with Inbox Health. 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