Webinar

A New Era of Healthcare Consumerism: Optimizing Patient Collections

On Demand

The government declared the end of the public health emergency on May 11, officially concluding the pandemic. However, this is only the beginning of a new era in revenue cycle management. Healthcare consumerism gained a firm hold and fundamentally shifted the way billing teams approach patient collections. Today, patients act as consumers and exercise more choices in their healthcare options, particularly related to quality and cost. 

Join revenue cycle expert Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, for an educational and insightful webinar focused on this inflection point, how to respond, and action steps to optimize patient collections.

You will come away with tools to: 

• Determine external trends that impact patient collections
• Recognize opportunities to adapt to shifts in patient collection perspectives and improve your revenue cycle 
• Identify action steps to implement new or revised patient collection protocols for the modern era of consumerism