A New Era of Healthcare Consumerism: Optimizing Patient Collections

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The government declared the end of the public health emergency on May 11, officially concluding the pandemic. However, this is only the beginning of a new era in revenue cycle management. Healthcare consumerism gained a firm hold and fundamentally shifted the way billing teams approach patient collections. Today, patients act as consumers and exercise more choices in their healthcare options, particularly related to quality and cost. 

Join revenue cycle expert Elizabeth Woodcock, DrPH, MBA, FACMPE, CPC, for an educational and insightful webinar focused on this inflection point, how to respond, and action steps to optimize patient collections.

You will come away with tools to: 

  • Determine external trends that impact patient collections
  • Recognize opportunities to adapt to shifts in patient collection perspectives and improve your revenue cycle 
  • Identify action steps to implement new or revised patient collection protocols for the modern era of consumerism

About Elizabeth Woodcock

Elizabeth Woodcock is a speaker, author and consultant who specializes in helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. She is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

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“The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.”

John Gwin, CEO
The Auctus Group

“I’ve never seen this much collection on patient balances.”

Diana El Masri, President
Elite Medical Billing

"Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side."

Dermatology Associates

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