Webinar

Modernizing Billing Support: AI, Trends, and the Patient Experience

Thursday, January 29th, 1pm EST

Landing Pg Img-Jan-14-2026-06-44-23-8390-PM

Fifty-six percent of patients are likely to switch providers after a poor billing experience. In today’s healthcare landscape, patient billing is confusing and overwhelming for both patients and providers. 

Join Inbox Health for an insightful webinar Modernizing Billing Support: AI, Trends, and the Patient Experience. The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and will explore strategies to create a patient-first billing experience, boost revenue, improve your team’s efficiency, and how to thoughtfully adopt AI-powered technology. You’ll come away with: 

  • The role of AI and insights into emerging trends in patient billing communication
  • Strategies to reduce patient confusion regarding deductibles and insurance coverage
  • Action steps to create a consumer-friendly billing experience aligned with modern healthcare demands
  • Techniques to combine technology and support with empathy to encourage prompt payment

Speaker

ann_taylor

About Ann Taylor

Director of Patient Billing Support

Ann leads the billing support team at Inbox Health and oversees thousands of patient inquiries each year. With a background in the healthcare industry, She joined Inbox Health in 2019, bringing a patient-first approach and exceptional experience at every touchpoint. 

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“The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.”
John-Headshot

John Gwin, CEO
The Auctus Group

“I’ve never seen this much collection on patient balances.”
Diana-Headshot

Diana El Masri, President
Elite Medical Billing

"Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side."
Patient-Headshot

Patient, 
Dermatology Associates

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