--- title: "Modernizing Billing Support: AI Trends, and the Patient Experience" description: Fifty-six percent of patients are likely to switch providers after a poor billing experience. In today’s healthcare landscape, patient billing is confusing and overwhelming for both patients and providers. image: https://go.inboxhealth.com/hubfs/1200x627-Jan-14-2026-07-23-46-4661-PM.png --- ![](https://go.inboxhealth.com/hubfs/raw_assets/public/Inbox_Health_Bananaland_2021/images/InboxHealth_Logo.svg) ## Webinar # Modernizing Billing Support: AI, Trends, and the Patient Experience Thursday, January 29th, 1pm EST ![Landing Pg Img-Jan-14-2026-06-44-23-8390-PM](https://go.inboxhealth.com/hs-fs/hubfs/Landing%20Pg%20Img-Jan-14-2026-06-44-23-8390-PM.png?width=554&height=360&name=Landing%20Pg%20Img-Jan-14-2026-06-44-23-8390-PM.png "Landing Pg Img-Jan-14-2026-06-44-23-8390-PM") Fifty-six percent of patients are likely to switch providers after a poor billing experience. In today’s healthcare landscape, patient billing is confusing and overwhelming for both patients and providers.  Join Inbox Health for an insightful webinar *Modernizing Billing Support: AI, Trends, and the Patient Experience.* The presentation will be led by Inbox Health Director of Patient Billing Support Ann Taylor and will explore strategies to create a patient-first billing experience, boost revenue, improve your team’s efficiency, and how to thoughtfully adopt AI-powered technology. You’ll come away with:  - The role of AI and insights into emerging trends in patient billing communication - Strategies to reduce patient confusion regarding deductibles and insurance coverage - Action steps to create a consumer-friendly billing experience aligned with modern healthcare demands - Techniques to combine technology and support with empathy to encourage prompt payment ### Speaker ![ann\_taylor](https://go.inboxhealth.com/hubfs/ann_taylor.png) ### About Ann Taylor #### Director of Patient Billing Support Ann leads the billing support team at Inbox Health and oversees thousands of patient inquiries each year. With a background in the healthcare industry, She joined Inbox Health in 2019, bringing a patient-first approach and exceptional experience at every touchpoint.  ## View Webinar ## View Webinar \*by submitting this form you are agreeing to receive emails from Inbox Health and EmpowerHCP. “The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.” ![John-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/John-Headshot.png?width=96&height=96&name=John-Headshot.png) **John Gwin**, CEO The Auctus Group “I’ve never seen this much collection on patient balances.” ![Diana-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Diana-Headshot.png?width=96&height=96&name=Diana-Headshot.png) **Diana El Masri**, President Elite Medical Billing "Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side." ![Patient-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Patient-Headshot.png?width=96&height=96&name=Patient-Headshot.png) **Patient**,  Dermatology Associates ## Related Content ### [What is a billing cycle? Understanding the process and how automation improves It *A clear guide to the billing cycle and how patient-first automation elevates revenue, operations, and experience.* ![](https://go.inboxhealth.com/hubfs/linkedin-sales-solutions-46bom4lObsA-unsplash.jpg)](https://blog.inboxhealth.com/what-is-a-billing-cycle-understanding-the-process-and-how-automation-improves-it?hsLang=en) ### [How do you use AI in patient billing support? Imagine a typical day in a medical provider or medical billing office: patients call or chat with common questions like “What is this bill for?” “Why... ![](https://go.inboxhealth.com/hubfs/markus-winkler-IrRbSND5EUc-unsplash.jpg)](https://blog.inboxhealth.com/how-do-you-use-ai-in-patient-billing-support?hsLang=en) ### [How to improve the patient financial experience: Address these 8 reasons why patients do not pay their medical bills If the patient financial experience and collections is a challenge in your medical practice today, get ready for potentially tougher times ahead.  ![](https://go.inboxhealth.com/hubfs/Looking-At-Phone-Photo.jpg)](https://blog.inboxhealth.com/how-to-improve-the-patient-financial-experience-address-these-8-reasons-why-patients-do-not-pay-their-medical-bills?hsLang=en) #### Inbox Health in the news ![BPTW@2x](https://go.inboxhealth.com/hubfs/BPTW@2x.png) ![Inc. 5000@2x](https://go.inboxhealth.com/hubfs/Inc.%205000@2x.png) ![Startup Health](https://go.inboxhealth.com/hubfs/Startup%20Health.png) ![TechTop Logo ](https://go.inboxhealth.com/hubfs/TechTop%20Logo%20w-ribbon%202022_only%20MTT_Small.png) ![](https://www.inboxhealth.com/wp-content/uploads/2021/07/Znt33OFL-img_illustration.png) ## The patient billing communication platform Save time, increase profits and differentiate your value, with Inbox Health. 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