--- title: 5 Strategies to Increase Collections With Empathetic Patient Support image: https://go.inboxhealth.com/hubfs/inbox-health_empathetic-support-guide_FB-Img.png --- ![](https://go.inboxhealth.com/hubfs/raw_assets/public/Inbox_Health_Bananaland_2021/images/InboxHealth_Logo.svg) ## Download the guide # 5 Strategies to Increase Collections With Empathetic Patient Support ![stacked-guide\_empathetic-support\_original-mockup](https://go.inboxhealth.com/hs-fs/hubfs/stacked-guide_empathetic-support_original-mockup.png?width=2000&height=1500&name=stacked-guide_empathetic-support_original-mockup.png "stacked-guide_empathetic-support_original-mockup") As patient responsibility for medical bills trends upward, consumers expect a higher quality of care before, during, and after a visit to a provider. A positive patient financial experience – responding to inquiries in a timely manner, offering modern communication channels, and showing empathy throughout the billing process – is directly related to increased collections and patient retention.  According to a 2022 survey, a negative financial experience is one of the top reasons a patient will not return to a provider. Get expert insight on how to elevate the post-visit financial experience by providing empathetic support.  This guide covers:  - Trends impacting patient engagement from the healthcare consumer’s perspective - 5 elements of a positive patient support experience - Considerations for managing patient support in house vs. outsourcing ## Download Guide ## Download Guide \*by submitting this form you are agreeing to receive emails from Inbox Health “The traditional way of doing billing is not going to cut it anymore, from both a profitability and technology standpoint. The time to get ahead of the curve is now.” ![John-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/John-Headshot.png?width=96&height=96&name=John-Headshot.png) **John Gwin**, CEO The Auctus Group “I’ve never seen this much collection on patient balances.” ![Diana-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Diana-Headshot.png?width=96&height=96&name=Diana-Headshot.png) **Diana El Masri**, President Elite Medical Billing "Compliments to the organization for having the clearest explanation of billing due, dates, components and bits that I have ever seen. Please communicate to the folks doing the hard work on the non-medical side." ![Patient-Headshot](https://go.inboxhealth.com/hs-fs/hubfs/Patient-Headshot.png?width=96&height=96&name=Patient-Headshot.png) **Patient**,  Dermatology Associates ## Related Content ### [Selecting a health plan: How medical practices can support patients January 1 is right around the corner, and many of your patients are already thinking about whether they will stick with their current health... ![](https://go.inboxhealth.com/hubfs/Landing-Pg-Img-1024x665.png)](https://blog.inboxhealth.com/selecting-a-health-plan-how-medical-practices-can-support-patients?hsLang=en) ### [Inbox Health Names Dan Simenc Chief Revenue Officer to Support Accelerated Growth *Simenc joins the innovator in patient-first billing, bringing over 20 years’ experience in patient engagement, healthcare revenue and technology* ... ![](https://go.inboxhealth.com/hubfs/blog-article-pg_hero_dan-simenc-2048x1079.jpg)](https://blog.inboxhealth.com/inbox-health-names-dan-simenc-chief-revenue-officer-to-support-accelerated-growth?hsLang=en) ### [5 Medical Coding Tips for Cold and Flu Season With cold and flu season already upon us, you’re probably starting to see an increase in patient volume with people complaining of stuffy noses,... ![](https://go.inboxhealth.com/hubfs/icd-10_blog-feat-grphx.jpg)](https://blog.inboxhealth.com/5-medical-coding-tips-for-cold-and-flu-season?hsLang=en) #### Inbox Health in the news ![BPTW@2x](https://go.inboxhealth.com/hubfs/BPTW@2x.png) ![Inc. 5000@2x](https://go.inboxhealth.com/hubfs/Inc.%205000@2x.png) ![Startup Health](https://go.inboxhealth.com/hubfs/Startup%20Health.png) [![TechTop Logo w-ribbon 2022\_only MTT\_Small](https://go.inboxhealth.com/hubfs/TechTop%20Logo%20w-ribbon%202022_only%20MTT_Small.png)](https://inboxhealth.com/inbox-health-named-to-the-2022-marcum-tech-top-40/) ![](https://www.inboxhealth.com/wp-content/uploads/2021/07/Znt33OFL-img_illustration.png) ## The patient billing communication platform Save time, increase profits and differentiate your value, with Inbox Health. 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