In your busy medical practice, providing high-quality patient care is top priority, and rightly so. You want to give patients the best clinical...
Marie Mercado
Director – Client Services, Svast Healthcare Technologies
Marie brings a powerful blend of strategic and operational expertise across a wide range of disciplines, including contract negotiation, leadership, service launch, practice management, revenue cycle management (RCM), quality assurance, business development, operations, compliance, and human resources. As both a former practice administrator and a successful entrepreneur, she founded, scaled, and ultimately sold a thriving RCM company dedicated to supporting healthcare professionals. Her proven track record reflects a deep understanding of what it takes to drive performance, growth, and meaningful results in the healthcare space.
Cindy Courtney, LPN
Clinical Operations Consultant, Svast Healthcare Technologies
With over four decades of healthcare experience, Cindy Courtney is a seasoned Clinical Operations Consultant celebrated for her comprehensive clinical background and strategic vision. She began her career in the 1980s as a surgical technologist on a high-intensity open-heart and shock trauma team, later transitioning into roles in CCU step-down care, long-term care, and primary care within private practice. Her progression into practice management reflects a natural evolution toward leadership and innovation in clinical operations.
Cindy’s current focus includes navigating private payer contract negotiations for better financial performance, new practice start-ups from concept to launch, EMR customization and seamless implementation, diagnosing and solving office workflow challenges, practice management consulting to enhance efficiency and outcomes, and leading value-based care initiatives and clinical quality improvement. Cindy is also trained in Lean Six Sigma Green Belt methodology and is Project Management Professional (PMP) trained
Cindy’s current focus includes navigating private payer contract negotiations for better financial performance, new practice start-ups from concept to launch, EMR customization and seamless implementation, diagnosing and solving office workflow challenges, practice management consulting to enhance efficiency and outcomes, and leading value-based care initiatives and clinical quality improvement. Cindy is also trained in Lean Six Sigma Green Belt methodology and is Project Management Professional (PMP) trained
Inbox Health in the news
